SHIPPING & RETURNS
Only Stripe or Wix transaction though Wild Vibes online store will be accepted.
All packages shipped from Vancouver, B.C. using, but not limited to, Canada Post, eShipper, Postess, FedEx or UPS.
Packages shipped via a Canada postal service and are shipped without insurance or tracking. Once a package has left our offices, liability for successful shipment is assumed by the shipping service provider and or the customer. Wild Vibes Treat Co. assumes no responsibility for delay or loss of your package within the system. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with the shipping service provider.
If you would like to pay extra for your shipping, Wild Vibes Treat Co. will add insurance and or tacking. In case of a damaged package, Wild Vibes will incur the costs and ship out a new package.
Limitation of Liability
Customers who chose a shipping option without insurance when a shipping option insurance is available to them (via email request and upon payment) represents your recognition of the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination.
Incorrect Address on Order Form or Failure to Pick Up an Order
If the information provided by the buyer is incorrect the responsibility is on the buyer. If the buyer did not purchase insurance, the buyer is deemed responsible for the added shipping costs. Wild Vibes will not incur any of the responsibility unless the shipping error is done at the head office at Wild Vibes. Wild Vibes' shipping prices are changed based on the fees of Canadian postal services. Wild Vibes Treat Co. does not have control over current or changing shipping prices.
If a package was taken from you home, Wild Vibes Treat Co. is not responsible for replacing it.
If any postal service used takes your parcel to a local office for pickup, and it is not retrieved, Wild Vibes Treat Co. is not responsible.
Website Return Policy
At Wild Vibes we believe you should be happy with your website purchase. If you receive a product that has a manufacturing defect and want a replacement, email us at firstname.lastname@example.org with your name, purchase date, item description, address, photo and reason for returning the product. We will accept your return or exchange within 30 days of the product being delivered at the shipping address you provided. We reserve the right to deny any returns that we do not deem manufacturing defects. Please read above and below for restrictions and shipping policies.
Return Shipping Cost and Responsibility
For defective items or if we shipped you the wrong item, we will pay for shipping. For exchanges based on satisfaction or in the case the incorrect SKU, the customer is responsible for shipping the item back to us. For help with returns, we can be reached at email@example.com